Miroslav Reklamacije.net Buzz

Croatia gets creative with Alaveteli: A platform for consumer complaints

The Alaveteli code was written to send FOI requests to public authorities. But in essence, it’s little more than a system for sending emails to a predetermined list of recipients, and publishing the whole thread of correspondence online.

Change that list of recipients, and you can create a whole new type of site. Reklamacije (“Complaints”) puts the process of making consumer complaints online. It’s early days as yet — the site’s still in the beta phase, during which testers are putting it through its paces. There have been messages about bank closures, insurance policies… and even the inconsistent quality of the quesadillas at a Mexican food chain.

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